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Freight Information

SUPER FAST RELIABLE DELIVERY

 
Here at Sportys Shoes we make every effort to ensure that orders are processed on the day they are ordered and dispatched from our store on the day it is ordered or the following day.  This of course depends on the time the order is placed through the day.  We process orders 7 days per week and.  If you have any concerns that your order has not been processed please call us on 07 5531 6511 ext 2.
 
METHODS OF DELIVERY
 
At Sportys Shoes we use the most efficient, fast, safe and reliable forms of freight to ensure that you the customer, have an enjoyable experience when shopping with us.  We use Australia Post's EParcel service for freight as we have found that this is an extremely fast and reliable service and it allows us to deliver to PO Boxes and normal street addresses.  This way small and large parcels can be traced in transit to ensure we create a virtually seamless process between you ordering and us getting your order to you in a very prompt fashion. In the event that your parcel takes longer than anticipated to be delivered please call us on 07 5531 6511 and we will track your order.
 
EXPRESS POST OPTION
 
a) Sporty's Shoes offers express post freight at a flat charge of $6.00 but conditions apply with this option.

b) Parcels over 5kg in total including packaging can not be sent express post.

c) If your parcel is over 5kg we will send the parcel by normal freight which will take normal land transit times to your destination.

d) We will contact you by email to inform you that your order can not be sent express.  If we can not contact you we will proceed with the order but send it by normal freight means and you will not be charged the Express post fee of $6.00.

e) PLEASE NOTE: Some destinations are not covered by express post and therefor will not get to your destination faster.  Here are a list of Post Codes covered by the express post network.

f) Sporty's Shoes accepts no liability if your parcel does not get to your destination faster.

 
FREIGHT COSTS
 
Please note that all orders over $100.00 are sent out FREE FREIGHT to any destination in Australia.  Orders that are under $100.00 are charged $6.00 freight. 
 
You do also have the Express Post Option (which is only available on orders under 5kg including packaging) for an additional fee of $6.00
 
CONTACT DETAILS
 
Please ensure that you regularly maintain accurate contact details including both work and mobile contact numbers so we can easily contact you should a problem arise with your order.  At Sportys Shoes we carry a massive amount of stock so typically we have all items instock virtually at all times.
 
FREIGHT PROBLEMS
 
Should you have any concerns about your order or if a delivery has taken longer than anticipated please contact us immediately on 07 5531 6511 and we will track your parcel and keep you as informed as possible on how it is progressing through the freight system.
 
DELIVERY TIMES
 
Please remember as most very small parcels go via express post most small orders will be received anywhere in Australia within a few days with very few exceptions.  For larger orders most deliveries take 1-3 business days from when we process the order.  As we are a Gold Coast based business, most parcels sent to towns between Sydney and Mackay will take only 24 - 48hrs in transit.  Areas outside of this area will typically take only 1-4 working days in Queelsland, NSW, and Victoria with the exception of country areas which may take slightly longer.  Deliveries to the Northern Territory, WA and Tasmania that are large orders and can not be sent express post typicaly take one working week for delivery as they need to be transported via road.  PLEASE NOTE: We do offer an Express Post option on orders that weight under 5kg.  Please see above and in the terms and conditions for more details.
 
 
FURTHER QUESTIONS
 
Please call us on 075531 6511 should you have any further questions regarding anything to do with freight or any other aspect of your experience in shopping with us.  We truly make every effort to provide a first rate service and take pride in the manner in which we do business.

 

 

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